Fitness and Recovery Suite — Shipping Policy

Introduction

Welcome to Fitness and Recovery Suite. This Shipping Policy explains how we handle shipping, delivery, and freight for orders placed at www.fitnessandrecoverysuite.com. It should be read together with our Terms of Service and Return & Refund Policy.

Shipping Destinations

We currently ship to addresses within the United States and Canada. We're continually evaluating additional destinations — check back for updates, or contact us at support@fitnessandrecoverysuite.com if you'd like to order from outside these regions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size and weight of your order. Smaller accessories typically ship via standard parcel carriers; larger equipment (saunas, cold plunges, massage chairs, hyperbaric chambers, and similar items) ships via freight carrier, and freight charges reflect size, weight, and delivery service level (curbside vs. white-glove/room-of-choice, where available).

There are no hidden fees — all shipping costs are shown before you complete checkout. Most orders ship without any additional charges due at delivery; see Cross-Border Shipping to Canada below for the rare cases where that's not the case.

Order Processing Time

Orders are typically processed within [2–5] business days (Monday–Friday, excluding holidays) before they ship. Larger freight items may require additional processing and scheduling time given their size and the freight carrier's own pickup and delivery scheduling. We'll notify you by email once your order has shipped.

Estimated Delivery Time

• Standard parcel items: typically 3–7 business days within the continental US; 7–14 business days to Canada.
• Freight-shipped equipment: typically 1–4 weeks, depending on your location and the delivery service level selected.

These are estimates only — actual delivery times may vary due to carrier scheduling, weather, customs processing, or other factors outside our control.

Shipping Methods & Carriers

We work with reputable parcel and freight carriers to get your order to you safely.

• Standard parcel items ship via carriers such as UPS, FedEx, or USPS/Canada Post.
• Freight-shipped equipment ships via LTL freight carriers, typically to curbside; white-glove/room-of-choice delivery may be available for an additional fee at checkout, where offered.

Shipments are insured against loss or damage in transit — if you experience an issue, contact us promptly.

Order Tracking

Once your order ships, you'll receive an email with your tracking number and carrier information. Freight shipments typically include a carrier contact number so you can schedule your delivery appointment directly. If you have questions about tracking your order, contact us at support@fitnessandrecoverysuite.com.

Delivery Issues

Delayed packages: If your order hasn't arrived within the estimated delivery window, contact us at support@fitnessandrecoverysuite.com or (516) 240-9234.

Lost packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors or building/property management first, then contact us for assistance.

Damaged shipments: Please inspect freight deliveries at the time of delivery — note any visible damage on the delivery receipt or Bill of Lading before signing, if possible. Contact us within 48 hours–3 days with photos or video of the damage. See our Return & Refund Policy for how we handle damaged or defective items.

Missing Items

If any items are missing from your order, contact us within 7 days of receiving your package with your order number and details of the missing item(s). We'll investigate and resolve it promptly, either by sending the missing item(s) or issuing a refund.

Incorrect Address

Please make sure your shipping information is accurate at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment; additional shipping charges may apply.

Cross-Border Shipping to Canada

Orders shipped to Canada may be subject to duties, taxes, or brokerage fees assessed by the carrier upon delivery. Most orders arrive with no additional charges, as shipping is typically arranged to include customs clearance. In the rare cases where such fees apply, they are the customer's responsibility and separate from the cost paid at checkout. If you'd like to confirm whether a specific product may involve additional charges, contact us at support@fitnessandrecoverysuite.com before ordering.

Returns & Refunds

Returns, exchanges, and refunds are handled under our Return & Refund Policy — please review it before requesting a return.

Changes to This Shipping Policy

We may update this Shipping Policy at any time. Changes take effect immediately upon posting to our website, so we encourage you to review it periodically.

Contact Information

Fitness and Recovery Suite

• Email: support@fitnessandrecoverysuite.com
• Phone: (516) 240-9234
• Hours: [Monday–Friday, hours, Timezone]